At Buy4Chefs, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product or request a refund. Please review our refund policy below for details on how we handle returns and refunds.

1.1 Eligibility: You may be eligible to return a product if it meets the following criteria:

The product is in its original condition, unused, and unopened.

The product is returned within 28 days from the delivery date.

The product is not a final sale or non-returnable item, as indicated at the time of purchase.

The product is accompanied by a proof of purchase, such as a receipt or order confirmation.

1.2 Process: To initiate a return, please contact our customer service team at sales@buy4chefs.co.uk. You will be provided with instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.

1.3 Refund: Once we receive the returned product and verify its eligibility, we will process a full/partial refund to the original form of payment. Please allow a reasonable amount of time for the refund to be processed.

2.1 Process: To request a refund, please contact our customer service team within 28 days of receiving the product. You may be asked to provide photographic evidence of the issue to facilitate the refund process.

2.2 Resolution: Once we review your refund request and verify the eligibility, we will process a refund to the original form of payment. If the refund is due to quality issue/our error, we will provide a full refund. Otherwise, a 25% re-stocking fee will be applied. Please allow a reasonable amount of time for the refund to be processed.

Our refund policy does not cover the following scenarios:

• Change of mind or buyer's remorse.
• Products that have been used, opened, or altered in any way.
• Products that are marked as final sale or non-returnable at the time of purchase.
• Products that were damaged due to improper handling or misuse.

If you have any questions or concerns about our refund policy, please contact our customer service team at sales@buy4chefs.co.uk. We are here to assist you and ensure that you have a positive shopping experience with Buy4Chefs.

By making a purchase from Buy4Chefs, you agree to abide by the terms of our refund policy as outlined above. We reserve the right to update or modify this policy at any time without prior notice.